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Top Tips for Administrators - June 2018 – Fraud prevention


In order to combat fraudulent activity, we are continuously reviewing and improving our policies and procedures to help detect and combat fraud on the Portal.

However, it’s also important that our Users are vigilant to potential fraudulent activity which might affect them. We have developed some guidance, set out below, to help protect you and your organisation from becoming a victim of fraud. 

Email addresses:

It’s easy for fraudsters to create an email address or telephone number (using a process called spoofing), which looks like it originates from your organisation. Always try to use a company email address which can be easily verified by keeping your Law Society page up to date.

Keep in touch:

It’s important to keep your organisation contact details up to date, not just on your Claims Portal account but your Solicitors Regulation Authority (SRA), Law Society, Information Commissioners Office (ICO), Financial Conduct Authority (FCA) and company websites too. Regularly maintaining your contact details/points of contact will reduce the risk of fraudsters impersonating your organisation. If someone leaves the organisation or moves roles, to ensure we have the most up to date details, please remove their details and provide us with who their replacement will be.

Be informed:

User information and Claims Portal updates are regularly posted on the Live and Training Claims Portal login pages. These business updates on maintenance to the Portal and developments to the Portal. Without them your access to the Portal could be affected and this could affect your ability to submit a claim. Staying informed with Portal news and updates will ensure you and your organisation is kept informed.

Report suspicious activity:

If you suspect fraud or witness any suspicious activity, please report it. If you have any concerns or question please contact our Helpdesk:


Tim Wallis
Chair, Claims Portal Ltd




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