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Important information - Re-assigning Claims

Update11/03/2019

The Re-assign function in the Portal allows you to transfer a claim from your organisation to another / external Compensator / Insurer organisation.

The re-assign function should be used only in the following circumstances:

  • To forward a claim to a brand within your organisation
  • To forward a claim to a Third Party Administrator (TPA) handling claims on behalf of your organisation
  • If you are a TPA, to forward a claim to an Insurer/Compensator organisation you are handling claims on behalf of

The re-assign function must not be used in the following circumstances:

  • To forward a claim to an another / external Insurer / Compensator not linked by brand to your organisation
  • If you are a Third Party Administrator (TPA) forwarding a claim to another TPA

Where these options occur the claim/s should be rejected, returning them to the Claimant Representative for re-submission to the correct Compensator/Insurer.

For more information and guidance (including a user-guide) on re-assigning claims please visit the Compensator section of our website.  

Regards

Tim Wallis
Chair, Claims Portal Ltd