2018

Update18/06/2018

Top Tips for Administrators - June 2018 – Fraud prevention

In order to combat fraudulent activity, we are continuously reviewing and improving our policies and procedures to help detect and combat fraud on the Portal. However, it’s also important that our Users are vigilant to potential fraudulent activity which might affect them. We have developed some guidance, set out below, to help protect you and your organisation from becoming a victim of fraud.  Read more

Update18/06/2018

Claims Portal: Insurer Index Update for RTA A2A Users v204

An updated version of the Insurer Index spreadsheet is now available.  Read more

Management info13/06/2018

Updated Executive Dashboard Management Information Now Available - May 2018

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update12/06/2018

Save the Date – attn. A2A Developers – Release 6 events announced during July in Manchester and London

We will once again be inviting A2A Developers involved in the implementation of the new release to a dedicated workshop where we will provide:  Read more

Update06/06/2018

Claims Portal website issue on 5 June 2018 - now resolved

Due to a technical issue the Claims Portal website was unavailable for a number of hours yesterday.  Read more

Management info11/05/2018

Updated Executive Dashboard Management Information Now Available - April 2018

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update23/04/2018

Planned website maintenance on 7 May 2018 – attention of All Portal Users

We will be conducting planned essential maintenance to the Portal Production site on Bank Holiday Monday – 7 May 2018. This means that the service will be unavailable from 0830 to 1330 on this date.  Read more

Update19/04/2018

Tightening our grip on fraudsters: Abdul Hakim sentenced to three years and eight months for fraud

On 11 April 2018 at Bradford Crown Court, Abdul Hakim, pleaded guilty to charges of fraud by false representation and was sentenced to three years and eight months in prison.  Read more

Update18/04/2018

Top Tips for Administrators - April 2018 – Creating a second Administrator

The role of the Administrator is to ensure that all Users in your organisation have continued Portal access. As an Administrator, to effectively manage and maintain your Portal account, it is strongly recommended that a second Administrator is created. Having two or more Administrators will ensure that the account can still be administered in your absence at all times.  Read more

Management info13/04/2018

Updated Executive Dashboard Management Information Now Available - March 2018

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update05/04/2018

Claims Portal: Insurer Index Update for RTA A2A Users v201

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update04/04/2018

Release 6 – GDPR update and Release 6 implementation date

Following on from our initial messaging on GDPR in February, we have a further update on GDPR and the proposed date on which Release 6 will be implemented. In line with previous Releases, the timeframe within which we are able to undertake development and maintenance work on the Portal is dictated by the cycle of activities under way at the Ministry of Justice. In anticipation of the kick off for the Whiplash Reforms, it was decided to undertake Release 6 between February and October 2018.  Read more

Update04/04/2018

Excessive automated messaging: – attention of A2A Users and Developers

As part of the service provided by the Portal to Stakeholders and Users, we monitor the call levels made to the Claims Portal service by A2A Users in order to maintain performance levels. It has been identified that some A2A Users are logging excessive and unnecessary numbers of automated calls to the Portal service.  Read more

Update29/03/2018

Claims Portal: Insurer Index Update for RTA A2A Users v200

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update20/03/2018

Claims Portal Helpdesk Easter Opening Hours

Please be aware that the Helpdesk will be closed on: • Friday 30 March (Good Friday) and Monday 2 April (Easter Monday). The Claims Portal service will be available 24/7.  Read more

Update15/03/2018

Top Tips for Administrators - March 2018 – Checking expiry date

The role of Administrator is key to the successful set-up and secure running of your Portal account. As an Administrator, part of your role is to ensure that the Users in your organisation are able to continue to use the Portal without any interruptions to service.  Read more

Management info13/03/2018

Updated Executive Dashboard Management Information Now Available - February 2018

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update05/03/2018

Notification of SSL certificate replacement on 26 March 2018

Please be advised that on Monday 26 March at 8am, the Claims Portal SSL certificate will be replaced with the new one on the production environment.  Read more

Update28/02/2018

Top Tips: Managing Accounts form and Caching of the EL/PL Insurer Index

For information and guidance on using the Portal, Users should visit the Claims the Claims Portal website. The Claims Portal and Claims Portal website are the most up to date places for Portal Users to go to find the guidance and information they need to submit a claim.  Read more

Update28/02/2018

Release 6 - GDPR action plan

As you will know from our first communication on Release 6, GDPR forms part of the system updates being progressed. We are aware that Users are making their own preparations in readiness for GDPR. To provide clarity to Users we’ve detailed below some of the activities which Claims Portal (CPL) is undertaking to prepare for and implement the new legislation:  Read more

Update27/02/2018

Claims Portal: Insurer Index Update for RTA A2A Users v198 Update

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update27/02/2018

Claims Portal: Insurer Index Update for RTA A2A Users v198 Update

An updated version of the Insurer Index spreadsheet is now available.  Read more

Update19/02/2018

Claims Portal 2018 developments – announcing Release 6

During 2018 Claims Portal will be making a series of seven Portal enhancements, which will be delivered in a single change termed as Release 6.  Read more

Management info13/02/2018

Updated Executive Dashboard Management Information Now Available - January 2018

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more

Update01/02/2018

Claims Portal: Insurer Index Update for RTA A2A Users v197 Update

An updated version of the Insurer Index spreadsheet 197, which was issued on Monday 30 January is now available.  Read more

Update18/01/2018

Update on latest Claims Portal website User enhancements

Since the new Claims Portal website launched in June last year, the Portal team have continued to review and adapt the website with the aim of making the website easier for Users to find the information and guidance they need.  Read more

Management info12/01/2018

Updated Executive Dashboard Management Information Now Available - December 2017

Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.  Read more