Claims Portal: Top tips on viewing the Portal and when to accept, reject or re-assign a claim

Update19/09/2017

 

The following links provide guidance on what to do when you receive a claim and which circumstances would be best to reject or reassign a claim you believe has been sent to you in error.

The re-assign function should not be used to forward a claim to any another Compensator/Insurer.  These claims should be rejected, which will return them to the Claimant Representative for re-submission to the correct Compensator/Insurer.

Further details can be found links below:

https://www.claimsportal.org.uk/compensator/b-responding-to-a-cnf/b4-accept-or-reject-a-claim/

https://www.claimsportal.org.uk/compensator/b-responding-to-a-cnf/b3-re-assigning-claims/  

Regards

Tim Wallis
Chairman, Claims Portal Ltd