Will the original source organisation information change if a claim is transferred from one claimant representative to another?
The original source will always remain as the creator of the claim. All PDF documents already generated will not be changed and will keep the original data; this means that it will show the details of the old organisation in the already generated documents and the details of the new organisation in the “to be generated” documents. The new destination organisation’s contact details can be viewed anytime. For more information see the Destination Branch Name, Branch ID, User ID section above.