Do I need to use the Claims Portal?

The Claims Portal facilitates the secure exchange of claims information in relation to the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents and the Pre-Action Protocol for Low Value Personal Injury (Employers’ Liability and Public Liability) Claims

If you are a claimant representative or an insurer/compensator that handles personal injury claims where the pre-action protocols apply, you should use the Claims Portal. 

The supporting forms can be found using Find a court form on the Ministry of Justice Forms website by searching on the Form/leaflet number.   These can be found in section 1.4 of the RTA protocol and 1.3 of the EL/PL protocol (for example RTA1, EL1, etc).