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Stage 2 Counter offers

How to respond to a new counter offer

If the Claimant Representative has responded to your counter offer by making a new counter offer, you have the following options:

Accept Counter Offer

The values from the Claimant Representative’s counter offer will be copied across to the Defendant’s responses and cannot be amended.

Enter any CRU deductions and press ‘Calculate losses’.

The Interim payment amount will be prefilled with any interim payments made through the portal.  If you have made additional interim payments, you can override the amount.

Press ‘Calculate offer details’ and press ‘Send’, which will return the claim to the Claimant Representative.

Top tip:  Note that the Claimant Representative may have made a Global offer which appears in the Gross Amount field.  If you accept the Claimant Representative’s counter offer, it’s the Gross Amount that you agree to.

New Counter Offer

If you select make a new counter offer, you can edit the Defendant’s response fields in the same way as for the initial counter offer.

Enter CRU deductions and press ‘Calculate losses’.

The Interim payment amount will be prefilled with any interim payments made through the portal.  If you have made additional interim payments, you can override the amount.

Press ‘Calculate offer details’ and press ‘Send’, which will return the claim to the Claimant Representative.

Top tip:  Note that the Claimant Representative may have made a Global offer which appears in the Gross Amount field.  When making a new counter offer, you will need to update this field manually to reflect your own offer.  Please check the amount carefully.

Top Tip: The Stage 2 Settlement Pack printable document is updated automatically.  Please ensure you download, save and/or print off a copy. 

Stage 2 Settlement Pack Decision Timeout

For Stage 2 the following timeframes apply:

  • You have not responded to the Stage 2 Settlement pack or counter offers according to the time limits defined in the protocol.  Once the Claimant Representative has accessed the claim, it will end in the portal.

During the Stage 2 negotiations, you may agree with the Claimant Representative to extend the negotiation period.

You can extend the time if the claim is waiting for your response by pressing the ‘Extend Time’ button.  You need to give a reason for the extension and set a new timeout date.

Please note that the new date is the day the claim will time out, so for example if you have agreed to extend the period to next Wednesday, you need to enter Thursday’s date as the new timeout date.

Responding to a Counter Offer in the last 5 days of the consideration period

If the Claimant Representative has submitted a Counter Offer within the last 5 days of the current deadline, the period will be automatically extended by 5 days.  No further extension will be allowed. The same applies if you have submitted a counter offer within the last five days of the current deadline.

At this point, you cannot make a further Counter offer, and must either agree or disagree to the latest offer.

In order to submit a response, you need to:

  • Open the claim
  • Respond to Agreement reached with Yes or No
  • Click the 'Send Response' button. The claim is sent to the Claimant Representative.
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