How do I accept a Counter offer?
The values from the Claimant Representative’s counter offer will be copied across to the Defendant’s responses and cannot be amended.
Enter any CRU deductions and press ‘Calculate losses’.
The Interim payment amount will be prefilled with any interim payments made through the portal. If you have made additional interim payments, you can override the amount.
Press ‘Calculate offer details’ and press ‘Send’, which will return the claim to the Claimant Representative.
Top tip: Note that the Claimant Representative may have made a Global offer which appears in the Gross Amount field. If you accept the Claimant Representative’s counter offer, it’s the Gross Amount that you agree to.