B1. Getting Started

The functionality to create a Claim Notification Form (CNF) will depend on the following:

  1. What your organisation is registered for:  RTA and/or EL/PL
  2. What profile your user login is assigned

In order to create a new RTA claim, your organisation needs to be registered for RTA and your profile one that allows access to RTA claims. 

In order to create a new EL/PL claim, your organisation needs to be registered for EL/PL and your profile allowing you access to EL/PL claims.

The buttons that allow new claims to be created are: 

  • EL/PL Process – New
  • RTA Process – New 

In the event that neither button is available to you, you need to check with your administrator.

To create a new claim, click the relevant New button on the My Worklist page.

The claim will be assigned its unique ID, Application ID, and the Application status will be set to Claim Data Input/Edit. 

Claim types:

For EL/PL claims, the first step for the user is to select the Claim Type from the following:

  • Employers’ Liability (Accident)
  • Employers’ Liability (Disease)
  • Public Liability

Take care to select the correct Claim type, as this cannot be changed.  If a mistake is made, a new claim must be created.

For RTA, there is only the one Claim type: RTA.


The information breaks into a number of sections; each is visible on a separate tab.  The sections and their tabs depend on the claim type:


  1. Claim and Claimants’ details
  2. Medical Details
  3. Vehicle damage and Alternative vehicle provision
  4. Accident details
  5. MIB details (only visible if the insurer is MIB)
  6. Other Parties details
  7. Liability / Funding.


  1. Claim and Claimants’ details
  2. Medical Details
  3. Accident details (EL Accident & PL) or Exposure details (EL Disease)
  4. Liability / Funding.

Mandatory fields are shown in yellow.  The section on Validation below explains in more detail the different types of messages you may see.

In the first release of the software, the tabs are not available until you have completed the previous tab.  Later releases allow you to navigate around all the tabs in any order.


Back to the top.