Checklist of Requirements

Information you'll need before you register:

In order to be successful in registering you are required to be registered with the Information Commissioners Office, and to be authorised and regulated to conduct litigation in England and Wales by the Solicitors Regulation AuthorityCILEX or the Bar Standards Board

You will also need to provide a business email address which relates directly to your appointed Administrator.

Without the above information your registration will be referred or rejected.

Administrator Responsibilities

When considering the person or persons within your organisation to appoint the following responsibilities will form part of the Administrator role.

Top tip: It is strongly recommend that a second Administrator is created so that your firms account can still be administered in your absence

The CR Administrator can log-in to the administration console and manage all users (RTA and/or EL/PL) belonging to their organisation. They can:

  • Create new users, including other Administrators
  • Update user details
  • Disable a user
  • Enable a user
  • Reset users’ passwords
  • Amend their own user details
  • Access the 'Reset Your Administrator Password' function
  • Update your organisations details, excluding name
  • Update branch details
  • Create new branches (please note that once created, branches cannot be deleted).

Top tip: Please be aware that accessing the Administrator section of the Portal does not give you access to the Claims Portal, as an Administrator it is your responsibility to create users with Claim Handler profiles so that they can manage the claims in the Portal.

Processing your registration request 

The next section entitled 'Register' contains a link to register your organisation online to use the Portal and training sites.

Once your registration has been submitted to the Claims Portal Helpdesk please allow a minimum of five working days while your registration application is being verified.


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