Checklist of Requirements

Information you'll need before you register:

Claimant Representatives and Compensators, are required to be registered with the Information Commissioner's Office in order to successfully progress their Portal registration application.

In addition to this as a Claimant Representative you will also need to be authorised and regulated to conduct litigation in England and Wales by the Solicitors Regulation AuthorityCILEX or the Bar Standards Board

You will also need to provide a business email address which relates directly to your appointed Administrator.

Without the above information your registration will be referred or rejected.

Administrator Responsibilities

When considering the person or persons within your organisation to appoint as an Administrator, you need to be aware of the following responsibilities of the role:

Top tip: It is strongly recommend that a second Administrator is created so that your firm's account can still be administered in your absence.

The CR Administrator can log in to the administration console and manage all users (RTA and/or EL/PL) belonging to their organisation. They can:

  • Create new users, including other Administrators
  • Update user details
  • Disable a User
  • Enable a User
  • Reset users’ passwords
  • Amend their own User details
  • Access the 'Reset Your Administrator Password' function
  • Update your organisations details, excluding name
  • Update branch details
  • Create new branches (please note that once created, branches cannot be deleted).

Top tip: Please be aware that accessing the Administrator section of the Portal does not automatically give you access to the Claims Portal.  As an Administrator, it is your responsibility to create users with Claim Handler profiles, so that they can manage the claims in the Portal.  You can also use the multi-role functionality, where you can combine the Claims Handler profiles with the Administrator role.

Processing your registration request 

The next section entitled 'Register here' contains a link to register your organisation online to use the Portal and training sites.

Once your registration has been submitted to the Claims Portal Helpdesk please allow a minimum of five working days while your registration application is being verified.


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