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Welcome

What is the Claims Portal?

It is a stakeholder-led secure electronic communication tool for processing low value personal injury claims (PI)... Learn More

Is it for you?

Yes, if you process low value personal injury claims covered by the Ministry of Justice’s pre action protocols. 

New to the Portal...or Already Registered?

Either way, find out more by clicking here

  • I'm a compensator.

    Then learn how this site can help you

    More
  • I'm a claimant representative.

    Already familiar with the Portal? Then you can log in and you may also like to learn what’s different.

    More
  • I'm a software developer

    Looking to develop a bespoke A2A interface?

    More

I'm a compensator.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

 

I'm a claimant representative.

New to the Portal?

Whether it’s something new for you, or for your whole organisation, we invite you to get your bearings.

Already familiar with the Portal?

You can refresh your knowledge here.

Ready to go?

Then you can log in here.

I'm a software developer

Looking to Develop a Bespoke A2A interface?

 

Learn about how to set up and what support is available...

Access our Technical Documentation and User Agreement...

You can do all that here

News And Announcements

  • ANNOUNCEMENT

    Claims Portal service availability - Monday 29 August

    Please note that the Claims Portal production service will not be available on Monday 29 August between the hours of 08:00 to 14:00 UK time, due to maintenance.

    We apologise for any inconvenience this may cause.

     

    Read More

  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

    Read More

  • MGMT INFO

    Updated Executive Dashboard Management Information Now Available

    Claims Portal Ltd has today released its monthly update to the Executive Dashboard. The Management Information (MI) deals with the Portal as a user community service and provides high level information on the claims process.

    Read More

  • ANNOUNCEMENT

    Important information - User access audit.

    Important information
    In the lead up to Release 5, we would like to take the opportunity to remind all Claims Portal Ltd (“CPL”) User Organisations of their responsibilities relating to the administration of users, general system housekeeping and the provision of data protection.
     
    In order to access and use the Portal, you will be aware that the Portal User Agreement sets out the rules and expectations that you are required to abide by. Therefore, as part of an ongoing programme of work, the Claims Portal Board is carrying out a series of Portal user access (“User Access”) audits across the User Organisation population.  If your organisation is selected for audit, you will be contacted in advance by a member of the Claims Portal Audit Team, who will clarify the next steps.
     
    We intend this to a collaborative exercise. After the visit, your organisation will receive a confidential report with any findings and recommendations made and this will be confidential between you and CPL. Only generic points of learning with be collated and shared with our User Community on our website, not naming any organisations.

    Read More

  • ANNOUNCEMENT

    Follow up to Release 5 - A2A Developers Workshop.

    Follow up to Release 5 - A2A Developers Workshop.

    Claims Portal is pleased to share with you some overview information about the upcoming Portal Release 5 and the presentation slides from the A2A user workshop held on 20th July, 2016.

    To view and download the documents click here.

    Read More

FAQs

You can see a list of frequently asked questions, and the answers, here.

Learn More

Using the Portal

Claims Portal User Guides for Claimant Representatives, Compensator/Insurers and Administrators.

Learn More

Sign up to the Portal

To register your organisation on the Claims Portal, you can access the online registration here.

Learn More

Getting started

Protocols and forms are available on the Ministry of Justice's website.

Learn More

Registration

Registration information for new and existing users.

Learn More

Transferring claims

Information on transferring claims.

Learn More